Welcome back to Galway Chamber’s Business of the Week series. This week, we spoke to Michelle Murphy, Director, Collins McNicholas Recruitment & HR Services Group.
My name is Michelle Murphy and I am a Director at Collins McNicholas, an Irish based Recruitment and HR Services Group that provides innovative talent solutions to organisations in Ireland and across Europe, as well as assistance for multinational companies looking to establish facilities in Ireland.
Tell us about Collins McNicholas Recruitment & HR Services Group.
Founded in 1990, Collins McNicholas has a nationwide presence with offices in Galway (HQ), Dublin, Cork, Limerick, Sligo and Athlone. Our success is based on strong company values and a commitment to the consistent delivery of exceptional recruitment and HR services to clients and candidates.
What does Galway offer your business?
For me Galway delivers on all fronts, from career opportunities to a positive lifestyle. There has never been a better time to secure and advance your career in the region, which is going through a period of positive and continuous growth. A surge of highly-qualified people – both those originally from the city and those new to the area – are being attracted to the West and to the wealth of career opportunities my home region can provide. We continuously see highly-skilled professionals relocating here and the good news is they are happy with their decision. Galway offers people a way of life different from any other. The city is a constant hive of activity. The clients and candidates I meet with on a daily basis are always on their way to something exciting, whether it’s the opening of a new restaurant or attending a gig or festival in the city. Being a coastal city, we can then retreat to the more relaxed coastal villages of Barna or Spiddal on the weekends to get away from it all. We have the best of both worlds here!
From an economic stance the environment provides the ideal balance for both the career-ambitious and those seeking a quality family life. Many expanding global organisations and indigenous companies are offering competitive salaries and interesting projects while the region also provides an unrivalled local charm and thriving social scene.
For the Galway Collins McNicholas team and our clients, we are conveniently located and accessible for those travelling from Dublin or flying into Shannon or Knock.
How has being a member of Galway Chamber helped you?
The Galway Chamber is committed to showcasing the region as a place not just to secure a job, but also to build a career and enjoy an enviable pace of life. For Collins McNicholas, the Chamber helps in providing direction as to how we can build an even more vibrant region and put Galway on the global map. More and more businesses are putting their trust in Galway’s city centre. Offices and hotels in the region are rapidly expanding on the back of private investors who have chosen our city to invest in and create new high value jobs. Recent announcements such as that of Quidel and Altocloud (recently acquired by Genesys) are an example of this.
Galway Chamber has continually supported Collins McNicholas in our growth to almost 60 employees across six offices and assisted us to move forward with confidence. As an established player and significant contributor to the region the Chamber has helped us to sustain that growth and scale with pace, while also providing the opportunity for us to be inspired by fellow thought leaders and industry experts.
What services do Collins McNicholas Galway offer employers?
From the recruitment side, Collins McNicholas focus on sourcing and selecting the very best talent, as well as fit, for our clients. We work across all levels of experience from entry level to senior management, dealing in permanent, contract and temporary recruitment. Our specialist sectors include Technical & Engineering, Science & Pharmaceutical, Medical Devices, Supply Chain & Logistics, Accounting & Finance, Administration, Customer Service & Languages, HR & Training, Information Technology, Manufacturing & Operations, Sales & Marketing, Senior Management & Executive.
From a HR perspective, we specialise in the use of psychometrics, personality profiling, large scale assessment centres, bespoke assessment solutions and outplacement, and our reputation proceeds us.
What is the biggest challenge facing businesses in 2018, in your opinion?
Finding the right staff is a challenge for all business today. The good thing is businesses are starting to realise the importance of cultural fit and the benefits that hiring the right member of staff can bring, not just to one role or department, but to an entire company. This is where our personality profiling and bespoke assessment solutions really benefit our clients. By investing in the right recruitment process businesses avoid the risk and cost involved in recruiting a poor fit for their company. We try to lead by example and invest heavily in our own staff, through in-depth onboarding for new members of staff, continuous training and team building events throughout the year. This year we are bringing our staff to Eindhoven in The Netherlands (where we have placed a number of candidates in engineering positions) for our mid-year company event. Our Cultural Team, which is made up of members from across our six offices, is currently putting together an itinerary for the trip.
On a broader scale, if businesses in Galway are to continue to grow, we need to sustain that growth by improving our public transport services and Galway’s infrastructure. That being said, I’m very positive about the future of Galway. I see the talent that we have in this region everyday and believe we have a bright and exciting year ahead of us.
What changes in the recruitment industry have you seen in Galway over the last 5 years?
The recruitment industry is a competitive, fast-moving, dynamic industry so we always have to keep our eyes firmly fixed on the horizon. Otherwise we get left behind. Over the last 5 years we have seen many changes in technologies, approaches and methods for which to attract candidates. That being said, there is one thing for us that has always, and will always be of the utmost importance and that is the relationships we build and maintain with both clients and candidates. Even with the impending changes that GDPR, AI disruptions and the gig economy may bring, this will always be at the heart of our organisation.
If you could give one piece of advice to someone just getting started in business what would it be?
My advice would be to never sit still or get complacent. Even if you think something will be too big a challenge, go out there and try it. You might surprise yourself! Also, to ask for support. There are so many people and support organisations based in this region willing to offer advice, guidance and support for people looking to set up a business so never be afraid to lean on them. Voice your ideas so they can give you some guidance with them. Ask them to meet you for a coffee – you add to your network and you never know what doors it might open.