Welcome back to Galway Chamber’s Business of the Week series. This week, we spoke to Rachael Gray of Call Pal and Gray Office Park.
My name is Rachael Gray and I’m the owner of Call Pal & Gray Office Park.
Tell us about Call Pal.
Call Pal is a fully serviced telephone answering company based in Gray Office Park, in Galway City. We provide call answering to businesses nationwide and have started branching into the UK.
Call Pal’s beginnings start with Gray Office Park. Gray Office Park had been providing call answering to a small group of companies based in Galway. We saw the gap in the market to provide telephone answering to businesses nationwide. Along with our sister company Avita Communications, this idea came to life in the Summer of 2017. We provide businesses with a professional telephone answering service, and guarantee their calls won’t go unanswered.
Testimonial: “Using Call Pal is a fantastic way for a small or new business to have an affordable yet reliable call answering service. A good answering service is essential for any business to develop business leads. The team at Call Pal are very professional and I get regular feedback from clients on how nice the team are at dealing with their calls. I could not recommend Call Pal enough who have been a brilliant support to me in helping me develop my business.”- McCoy Solicitors
How did you get started in business?
I opened Gray Office Park in 2010 with my late father Gerry Gray. Gray Office Park is Galway’s leading serviced office provider, most recently with the launch of our Eyre Square serviced office The Odeon Rooms.
What are the services Call Pal offer to their clients?
Call Pal specialises in answering a company’s calls. With our dedicated call answering teams, calls are answered in the business name and then either transferred to a preferred line or a message is taken and emailed within 15 mins to the retrospective person.
With 8 Call Pal PA’s we handle over 100 clients calls nationwide. Our team act as an extension to their business managing calls in a personable, professional manner as the first point of contact- first impressions mean everything.
We also provide:
Overflow Call Answering – when your receptionist is overloaded with calls, Call Pal steps in.
Smart Numbers – Give your company a presence with a number anywhere in Ireland.
How has being a member of Galway Chamber helped you and your business?
The Galway Chamber has enabled us to network with like minded businesses and meet people we would not have the opportunity to meet with, which is a huge benefit to us.
What does Galway, as a city and location, offer your business?
We are lucky enough to be based here in Galway and our sister company Gray Office Park offers two prime serviced office locations, one of which we are based so we are surrounded by other local businesses which is great to be a part of. We are lucky to be based in such a great city and as we are a virtual call answering company we cater for companies all over Ireland form Galway.
What are the major challenges currently being faced by your industry?
Automation- more people want to text/email rather than speak to someone. While this is a challenge, I personally see this as an exciting opportunity and something we are currently working on and are already incorporating into our call answering service. Watch this space.
What is the best piece of advice you have been given, with regard to doing business?
Two pieces of advice I always hold with me from my dad:
- If a customer is unhappy- pick up the phone and speak to them. Its too easy to write emails.
- Keep driving forward and don’t just think locally – always think globally!!
Gray Office Park,
Galway Retail Park,
T: 1890 511 400