Welcome back to Galway Chamber’s Business of the Week series. This week, we spoke to Maura Fahy, Managing Director of Fahy Travel Galway.
Maura Fahy, Managing Director of Fahy Travel Galway.
Tell us about Fahy Travel?
Fahy Travel is an award winning travel company with its excellence recognised nationally by the Irish Travel Agents Association, the TTG trade magazine and the general public, having been twice winner of Wedding Planner of the Year in Ireland.
We have recently opened a dedicated Cruise Shop in Bridge Street, Cruise Worldwide at Fahy Travel. We are founding members of the Worldchoice Group, using our combined buying power to get the best possible value for our customers here in Galway. We are fully bonded and licenced and offer the best available security and protection for our customers.
We are the oldest established travel Company in the West of Ireland with a history dating back to the late 1800.
How did you get started?
We are the oldest established travel company in the West of Ireland with a history dating back to the late 1800. The family owned business started out as a shipping agency helping emigrants make their way to the US by Kate A. Fahy. The company has managed to keep abreast of the ever-changing travel market bringing the first data line to Galway from Athlone to introduce automation. Like many retailers we have competed successfully with the internet and believe that excellent customer service is the key to our growth.
Tell us about the services you offer your clients?
We arrange travel and holiday for a broad sector of the community. Families, honeymooners, parents visiting family abroad. We book flights, accommodation, transfers, cruises, theatre and attraction tickets. We handle group tours and pilgrimages to Lourdes, Pio. We offer excellent travel insurance cover. We have our own contracts with most elements of our business and can compete across the board on all of our product offering.
What does Galway, as a location, offer your business?
Galway is a thriving and vibrant city, always open to new ideas and innovations. We are operating this business from the office in Bridge Street for four generations, we couldn’t do it without the support of the local community.
Are there any major trends that a currently taking over the tourism industry?
We have seen an increase in River and Ocean Cruising. Long-haul holidays and destinations offering experiences; cookery, trekking, spa treatments. People are travelling further afield and looking for more interesting destinations with unusual experiences rather than the traditional summer sun.
How has being a member of Galway Chamber helped Fahy Travel?
I find the breakfast meetings and business after hours very good for networking and learning about different aspects of running a business. I also find it a good source of contacts when I am looking for help.
Do you have one piece of advice you would give to someone getting started in your industry?
You need to have a passion for travel and a commitment to excellent customer service. I don’t think people realise how interesting the job really is, as well as being challenging. It is perfect for anyone interested in travel as you do get to go on familiarisation trips with different suppliers to some amazing places. This, along with working in a fast-paced, energetic industry makes for a very enjoyable career.
Fahy Travel Galway
2 Bridge St.
T: (091) 594747